Help Center

All of our products are sourced from all around the world. Because of this many costs are implied per unit such as but not limited to shipping, customs import fees, and other various forms of overhead. 

We maintain some of, if not the lowest prices compared to our competitors, and general market value when considering exotic beverages and snacks. 

However, we understand that some are snacking on a budget, and we are constantly innovating to bring prices down, whether that means changes in the supply chain, or daily operation, we are doing our best daily to bring customers the best prices on exotic and regional sodas and snacks.

You can find more in-depth information on pricing HERE

Shoot us an email through the contact form below, or a direct message on Instagram and we will do our best to source it for you if possible.

Please shoot an email over to our support line at support@desert-drinks.com 

Someone from customer support will get back to you as soon as possible to assist you.

Please keep in mind, our support hours follow our regular business hours during business days (this means no weekends or Mondays). If you shoot us an email outside of these hours, an associate will respond as soon as possible! 

Please ensure you contact our support line specifically to avoid your email being sorted into our spam folder. 

Unfortunately, due to API limitations we have not been able to directly impplpement our rewards system into our application. 

However, if you claim a rewards on our website you can still use the discount codes provided for your reward in the app. 

We are glad to hear you are interested in a Desert Drinks and Exotics monthly subscription box!

First off what does the box entail?

• Our boxes are packed with drinks and snacks, many times exceeding the price of the box itself. 
• We send the same box to every customer each month, allowing us to make sure you are not receiving too many repeat items. 
• Subscription boxes will sometimes include items specifically bought for our subscribers, meaning you will get exclusives not otherwise available in store or online!

Here's how the logistics work:

• Please, keep in mind, one time purchases will ship out immediately, and are not subject to all applicable details regarding monthly subscriptions.
• All subscription charges process the same day you made your first order every month.
• Shipping is not included in the price of the box. We made this decision to allow our customers that want their boxes immediately to choose faster shipping options, as well as to allow customers on a tighter budget options for slower shipping speeds.
• Once a subscription is prepaid, there is no way to cancel your subscription. Please be sure the selected time period for a subscription will be a solid choice for your situation. 
• We will retry your card three times over a period of three days for any failed transactions. After this your subscription will automatically be canceled. Orders with failed payments will not be shipped until payment is successfully processed.

We started the Desert Drinks and Exotics rewards program to give back a little something to the recurring and loyal customers that keep us going!

To sign up, you must access our website from a desktop computer, you will not see the rewards launcher when accessing from a mobile phone. 

You can also sign up in store, just ask whoever is helping you at checkout!

Once Signed Up, you will earn 2 points per dollar spent. Save up these points to earn bigger and better rewards; it is essentially free money just for supporting your favorite exotics store!

To use points, make sure you are logged into your account on Desert-Drinks.com,. Click on the rewards bubble in the bottom right of the screen to see available rewards. Redeem a reward, and copy the discount code presented. You can use this code when checking out to receive the reward redeemed!

Please Note! Once a reward is selected we are unable to reverse this action. Please be sure of your selection before selecting a reward.

If you are checking out in store, just give our associate a piece of information from your rewards profile, and we will have the transaction added to your history so that you will receive your points!

Our rewards include $5 all the way to $20 off, Free Shipping, as well as percentage off rewards for when you make larger orders!

Here is a quick run down:

1. You place your order for delivery
2. The next delivery day, our driver will shoot you a text when they are delivering the order before yours. If you are the first delivery, they will let you know as they are leaving our location.
3. When the driver reaches your address, they will leave the order at your door, gate, mailbox, or area that is accessible to them. We encourage you to leave delivery instructions with your order if you would like it placed somewhere specific.
4. Our driver will snap a picture of your order in its place, send it over to you, and be on their way.
5. You enjoy some tasty snacks.

Pretty great, right?

We delivery to any address within a 10 mile radius of our Phoenix AZ Location at 

1902 East Mcdowell Road, Phx, AZ 85006. 

We deliver orders Wednesday through Sunday on a next delivery-day delivery basis. 

For example, if you order Saturday, your order will be delivered Sunday. 

Orders placed Sunday will be grouped with Wednesday deliveries. 

In the event that your order is eligible to be delivered same day for any reason, we will deliver it with that days deliveries.

Our in-store pickup option is available for those that would like to pay before coming in, and just pick up their order without the hassle of in-store checkout.

This also offers a key advantage for those that would like to claim limited supply, or almost out of stock items that we may have. 

In order to use in-store pickup, at the “information” portion of checkout, rather than entering your shipping address click the pickup tab to the right and continue your order for in store pickup. Please note that you CANNOT use accelerated checkout methods such as Apple Pay when opting for in store pickup.

You will receive email or text confirmation of your order in addition to confirmation when your order is ready to be picked up. Please remember to bring a photo ID matching the cardholder name and the name on the order. Orders with mismatching info must either provide both identifications or accept a refund. 

If orders go unclaimed for more than two weeks, your order will be refunded and put back onto the floor. 

All shipping prices are returned using the respective carriers APIs to ensure the most accurate shipping cost. We do cap small orders that are able to be shipped USPS priority at a couple of flat price points to help curb some of the shipping costs for our customers.

We will refund all over-payments due to shipping, as we are constantly working on our algorithm to bring cheaper shipping rates to our customers.

We are also happy to offer free shipping to orders over $75 and under 100Lbs in total weight.

Please keep in mind, we will use boxes on hand and available for any orders requiring us to do so.

For any specific questions please feel free to reach out. 

Orders $50 plus will receive 25% off their ground shipping automatically at checkout.

Orders $100 plus will receive 50% off their ground shipping automatically at checkout.

Orders over $150 dollars in value, and under 100Lbs will receive free ground shipping via the cheapest carrier option available for the order. Tracking information will be provided to the customer as any other order would when it becomes available for your order.

Orders over $150 in value but exceeding 100Lbs will receive a discounted ground shipping option at checkout.

We reserve the right to cancel any order receiving free shipping

Do not select this option at checkout. 

If you are using a PO box for your recieving address, UPS will not be an available shipping option. 

We use bubble wrap for all glass products. When packaging soda and snacks together, we will always fill all additional space with packing peanuts or bubble wrap to ensure things do not shift and damage your snacks. For larger orders of chips and snacks with large amounts of beverages, we will always do our best to ensure all snacks and drinks go in separate packages.

Please Note: As the weather heats up every season, it becomes more difficult to guarantee chocolate and other melt-able goods will arrive in good condition. If temperatures in your location, or throughout transit are above 73 Fahrenheit, goods may arrive slightly damaged. At temperatures above 82 Fahrenheit, the products are susceptible to melting in transit. We cannot be held responsible for any temperature-related damages caused during shipping. Please refer to our full return policy for more info regarding returns and damages.

Our processing period is defined as 3-5 business days sans Mondays and Holidays. 

Shipments go out everyday that pickup is offered by the carrier, sans Mondays.

For USPS this means pickups are Tuesday through Saturday, as the post office does not operate on Sundays.

For UPS this means pickups are Tuesday through Friday, as UPS does not conduct pickups on the weekends.

Tracking information will be sent directly to the email address you provide at checkout, as well as your phone number provided when applicable. 

These emails will have a link to access your order page, where you can see the individual tracking status and information for every package in your order, as well as what items to expect in each package. 

For all missing items please contact us at support@desert-drinks.com or at the contact button below, after ensuring this item was not refunded to you.

For damaged items please refer to the return and refund policy for additional information on how to make a claim with your postal carrier, or through purchased protection via Route.

Please Note: As the weather heats up every season, it becomes more difficult to guarantee chocolate and other melt-able goods will arrive in good condition. If temperatures in your location, or throughout transit are above 73 Fahrenheit, goods may arrive slightly damaged. At temperatures above 82 Fahrenheit, the products are susceptible to melting in transit. We cannot be held responsible for any temperature-related damages caused during shipping. Please refer to our full return policy for more info regarding returns and damaged.

All items will be processed within 3-5 business days of order finalization pending any delays. Please keep in mind Desert Drinks & Exotics is closed Mondays and packages will not be processed or shipped these days. If there are any problems pre-shipment Desert Drinks and Exotics will attempt to contact the customer.

Unfortunately, we do not offer wholesale at this time.

We have a couple of different places you can find discounts, and different ones at that!

On our social media pages we post discount codes a couple of times a month. 

Through the Desert Drinks & Exotics App, we send notifications packed with exclusive savings for those supporting our application. 

Through the Desert Drinks Text Club we send out specials, discounts, and news straight to your phone!

You can find links to all of these on our Linktree: https://linktr.ee/Desert_Drinks 

When using an accelerated payment method on our application or web store, please be sure to check that you are providing the correct shipping information. When using an accelerated payment method, our system will take all of your order information (Name, shipping and billing address, etc) from the information provided by the method used rather than that entered into the fields at checkout. 

For example, if you have your shipping address field filled within your Apple Pay digital wallet, and choose to use Apple Pay at checkout, we will pull the shipping address provided by your digital wallet regardless of that provided at checkout. This holds true with PayPal, ShopPay and other checkout options.

It is the responsibility of the customer to ensure that the amount paid via the select crypto currencies we accept is inline with the exchange rates provided by our Crypto Currency checkout provider, Coinbase Commerce. 

We are unable to cover fees involved with return payments due to over, or under payments caused by inaccurate coin transfers that do not align with the exchange rates provided by Coinbase Commerce. Please ensure your crypto amount is correct before checking out during every transaction. 

The average case of soda (24 bottles) weighs anywhere from 28-42 pounds. Taking weight into account, this leads to a high shipping cost. Nine times out of ten we have to send this weight not only across the US, but across entire oceans.

Suppliers load these heavy packages onto planes, which have higher fuel costs. Shipping providers also take into account the dimensions of the package, labor for employees involved in transport, and many other logistical factors.

Between the months of August and December we incurred approximately $107 thousand dollars of overhead costs in 2019 alone. In a perfect world we would have made enough to cover that cost, but every business experiences growing pains. We are still working towards being in the "green" everyday, while continuing to invest into more products so we can pay our personal bills. Starting a business is not easy, and unfortunately it is nowhere near cheap, with tons of unexpected costs such as credit card processing, POS/Website fees, and utilities.

Labor is a major factor involved in our retail pricing. Everyone in the process takes a portion of the end costs;

• Post Carriers.
• Our suppliers overseas.
• Soda manufacturers.
• Shop keepers (Us).

Some products we stock in our store are extremely limited. Whether the bottleneck is in the country it originates from, or in the ability of our team to secure the product, some items are only available in small quantities. Limited availability drives up costs on our end, and unfortunately on the retail end as well.

Taxes are one of the most frustrating things to a small business owner. Not only do we pay taxes on what we earn, but we also pay taxes on the items we import and sell. Customs fees are sometimes as high as $250 on a single case of soda. That adds up to more than $10 of additional cost per soda.

Claims made for broken or damaged products will be covered through post carrier insurance and the customer must make a claim through their accompanying website. 

Additionally, we offer purchase protection through Route at checkout. You can find information on making a claim through Route here: https://claims.route.com/

All damages are to be handled through the parcel service selected, or additionally purchased protection, and the customer agrees to this when using our services.

Use this link to process claims through USPS: https://www.usps.com/help/claims.htm

Use this link to process claims through UPS: https://www.ups.com/us/en/help-center/claims-support.page

 If any items are returned to sender due to damage, the undamaged items will be refunded to the customer and we will start a claim for damaged products. Upon conclusion of the claim we will refund the awarded amount back to the customer. The customer is encouraged to complete the claim on their side as to cut down on claim processing time, as we must receive the package in question before we are able to proceed. Shipping charges are non-refundable in any and all circumstances. 

All glass bottle sodas are ordered at the customers discretion and the customer understands that once the bottles leave the hands of the DD&E team we are no longer liable for damage that takes place in transit. If an order with a glass bottle is damaged please contact your shipping carrier.

Any return shipments processed at the customers request are the responsibility of that customer. Desert Drinks & Exotics is not liable for return postage, insurance fees, or any loss or damages that may occur in transit to our facilities.

PLEASE CONTACT CUSTOMER SUPPORT WITH ANY QUESTIONS OR FOR ANY ASSITANCE WITH YOUR CLAIMS - Please note: some carriers may require the customer to hold onto damaged items for inspection. In the event that this occurs and the items are discarded, Desert Drinks & Exotics cannot be held liable for any claim failure resulting from this event.

In the event that claims made are unsuccesful, please reach out to support to assess further options. 

All limited edition, seasonal, or otherwise foreign sodas, beverages, and snacks are purchased at the customers discretion and the customer understands that some of these items, due to their limited nature as well as importation process, hold a possibility of expiration or loss of carbonation. Due to the collectible nature of our items, Products are not guaranteed to be within expiration periods, and in most cases will see discounts in the event items currently on hand have expired or gone past their best by date. Please contact us directly for information on current product dating. Returns are accepted for items returned in original condition. Contact us directly to inquire.

Carbonation loss can be caused by change in elevation and temperature as carbonation is caused by a gas. Your package will undergo both changes in temperature and elevation during transport. Desert Drinks cannot be held liable for damages or changes to the product as a result of postal transit. Please contact your shipping carrier for insurance and reimbursement matters involving only damaged items as expiration or loss of carbonation is a risk understood by the customer.

Please Note: As the weather heats up every season, it becomes more difficult to guarantee chocolate and other melt-able goods will arrive in good condition. If temperatures in your location, or throughout transit are above 73 Fahrenheit, goods may arrive slightly damaged. At temperatures above 82 Fahrenheit, the products are susceptible to melting in transit. We cannot be held responsible for any temperature-related damages caused during shipping. Please refer to this item listing for cold pack purchases: https://desert-drinks.com/products/cold-pack

All above terms are understood by and accepted by the customer at time of purchase. 

For any other questions about claims and potential refunds or returns please email support@desert-drinks.com

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from desert-drinks.com (the “Site”).

PERSONAL INFORMATION WE COLLECT 
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 
- [[INSERT DESCRIPTIONS OF OTHER TYPES OF TRACKING TECHNOLOGIES USED]]

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information”.

[[INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]]

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION? 
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 
- [[INSERT OTHER USES OF ORDER INFORMATION]]

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

[[INSERT OTHER USES OF DEVICE INFORMATION, INCLUDING: ADVERTISING/RETARGETING]]

SHARING YOUR PERSONAL INFORMATION 
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING 
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below: 
- Facebook: https://www.facebook.com/settings/?tab=ads 
- Google: https://www.google.com/settings/ads/anonymous 
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 
- [[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED]]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK 
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS 
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION 
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES 
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

[[INSERT IF AGE RESTRICTION IS REQUIRED]] 
MINORS 
The Site is not intended for individuals under the age of [[INSERT AGE]] .

CONTACT US 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at desertdrinksaz@gmail.com or by mail using the details provided below:

Desert Drinks 
[Re: Privacy Compliance Officer]

OVERVIEW

This website is operated by Desert Drinks. Throughout the site, the terms “we”, “us” and “our” refer to Desert Drinks. Desert Drinks offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 
You must not transmit any worms or viruses or any code of a destructive nature. 
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. 
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. 
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. 
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. 
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. 
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 
In no case shall Desert Drinks, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Desert Drinks and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. 
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at desertdrinksaz@gmail.com.

All items will be processed within 3-5 business days of order finalization pending any delays. Please keep in mind Desert Drinks & Exotics is closed Mondays and packages will not be processed or shipped these days. If there are any problems pre-shipment Desert Drinks and Exotics will attempt to contact the customer.

DUE TO COVID-19 WE ARE CURRENTLY EXPERIENCING DELAYS IN OUR PROCESSING TIME. PLEASE ALLOW 5-7 ADDITIONAL BUSINESS DAYS FOR YOUR ORDER TO BE DISPATCHED. THANK YOU FOR YOUR FLEXIBILITY AND UNDERSTANDING.

If any items are out of stock we will refund the customer to their method of payment immediately. For all other information please see our FAQ section for shipping specifically.

Any orders returned due to incomplete or wrong addresses can be reshipped at the customers expense. Otherwise, we are able to refund the cost of the products returned once they are in our possession. 

All orders eligible for upgraded service without additional fee will be upgraded at no cost to the customer in an effort to deliver packages as fast as possible.

All damages are to be handled through the parcel service selected and the customer agrees to this when using our services. If any items are returned to sender due to damage, the undamaged items will be refunded to the customer and we will start a claim for damaged products. Upon conclusion of the claim we will refund the awarded amount back to the customer. The customer is encouraged to complete the claim on their side as to cut down on claim processing time, as we must receive the package in question before we are able to proceed. Shipping charges are non-refundable in any and all circumstances. 

As the weather heats up every season, it becomes more difficult to guarantee chocolate and other melt-able goods will arrive in good condition. If temperatures in your location, or throughout transit are above 73 Fahrenheit, goods may arrive slightly damaged. At temperatures above 82 Fahrenheit, the products are susceptible to melting in transit. We cannot be held responsible for any temperature-related damages caused during shipping. Please refer to our full return policy for more info regarding returns and damages.