All items will be shipped within 3-5 business days of order finalization. If there are any problems pre-shipment Desert Drinks & Exotics will attempt to contact the customer.
DUE TO COVID-19 WE ARE CURRENTLY EXPERIENCING DELAYS IN OUR PROCESSING TIME. PLEASE ALLOW 5-7 ADDITIONAL BUSINESS DAYS FOR YOUR ORDER TO BE DISPATCHED. THANK YOU FOR YOUR FLEXIBILITY AND UNDERSTANDING.
If any items are out of stock we will refund the customer to their method of payment immediately. For all other information please see our FAQ section for shipping specifically.
Any orders returned due to incomplete or wrong addresses can be reshipped at the customers expense. Otherwise, we are able to refund the cost of the products returned once they are in our possession.
All damages are to be handled through the parcel service selected and the customer agrees to this when using our services. If any items are returned to sender due to damage, the undamaged items will be refunded to the customer and we will start a claim for damaged products. Upon conclusion of the claim we will refund the awarded amount back to the customer. The customer is encouraged to complete the claim on their side as to cut down on claim processing time, as we must receive the package in question before we are able to proceed. Shipping charges are non-refundable in any and all circumstances.
As the weather heats up every season, it becomes more difficult to guarantee chocolate and other melt-able goods will arrive in good condition. If temperatures in your location, or throughout transit are above 73 Fahrenheit, goods may arrive slightly damaged. At temperatures above 82 Fahrenheit, the products are susceptible to melting in transit. We cannot be held responsible for any temperature-related damages caused during shipping. Please refer to our full return policy for more info regarding returns and damages.